Frequently Asked Questions

Where to find us

Please visit our Contact Page to find your nearest Alba and Stardust retailer. Alternatively you can place an order with us directly, if there is no stockist in your area.

Order Lead times

Our standard time for production of your gown is 4-6 months, depending on the style. Should your gown need to be produced in a shorter timeframe the boutique will advise as to whether this can be accommodated. If you are ordering directly, we will guide you step by step to determine the closest standard size to your body, including measurement guidelines and a video demonstrating how to take your measurements correctly. We offer an online consultation over a video call to guide you if necessary. Production will start upon receiving the customer's deposit. For direct orders email us on info@albastardust.com

Returns Policy

As our gowns are lovingly custom made for each bride, they are not eligible for exchange or return for any reason, other than in the unlikely event of there being a major fault with the gown.

Sizing

We work on UK and USA standard sizes. UK sizes 8 – 28; USA sizes 4 – 24. Some styles are able to be made outside of this range – please enquire with your retailer or email us! Professional alterations will be required on the finished garment in order to ensure your gown is perfect for you, ensure there is enough time for this. Please allow up to 2cm production tolerance on sizing. Should your bust, waist and hip measurements fall under different size brackets, we can offer a split size service upon request.

Custom Orders

All our gowns are custom made to order, therefore customizations are absolutely possible! Changing fabrics, combining tops and bottoms, changing necklines, adding or removing sleeves, extending or shortening trains changing colors or underlay colors and more!

Shipping

We courier worldwide through trusted couriers. it is preferable that brides try the gowns at one of our retailers and place an order through them, however if you are not located near one of our retailers then we can deliver directly from our studio. Please contact us for more information.

Where to Find Us

Please visit our Contact Page to find your nearest Alba and Stardust retailer. Alternatively you can place an order with us directly, if there is no stockist in your area.

Order Lead times

Our standard time for production of your gown is 4-6 months, depending on the style. Should your gown need to be produced in a shorter timeframe the boutique will advise as to whether this can be accommodated. If you are ordering directly, we will guide you step by step to determine the closest standard size to your body, including measurement guidelines and a video demonstrating how to take your measurements correctly. We offer an online consultation over a video call to guide you if necessary. Production will start upon receiving the customer's deposit. For direct orders email us on info@albastardust.com

Shipping

We courier worldwide through trusted couriers. it is preferable that brides try the gowns at one of our retailers and place an order through them, however if you are not located near one of our retailers then we can deliver directly from our studio. Please contact us for more information.

Returns Policy

As our gowns are lovingly custom made for each bride, they are not eligible for exchange or return for any reason, other than in the unlikely event of there being a major fault with the gown.

Sizing

We work on UK and USA standard sizes. UK sizes 8 – 28; USA sizes 4 – 24. Some styles are able to be made outside of this range – please enquire with your retailer or email us! Professional alterations will be required on the finished garment in order to ensure your gown is perfect for you, ensure there is enough time for this. Please allow up to 2cm production tolerance on sizing. Should your bust, waist and hip measurements fall under different size brackets, we can offer a split size service upon request.

Custom Orders

All our gowns are custom made to order, therefore customizations are absolutely possible! Changing fabrics, combining tops and bottoms, changing necklines, adding or removing sleeves, extending or shortening trains changing colors or underlay colors and more!